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Topic-icon Important Launch wizard error

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26 Aug 2016 11:22 #1 by MOUDEN_Kenza
Launch wizard error was created by MOUDEN_Kenza
Hello,
I have a problem with Stambia, when I'm trying to launch a wizard I've got the error below.
Attachments:
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26 Aug 2016 13:44 #2 by Cyril Dussud
Replied by Cyril Dussud on topic Launch wizard error
Hi,
Can you try to start the Designer with the -clean option and check again if you still have the issue ?
E.g.
stambia.exe -clean
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26 Aug 2016 15:40 #3 by MOUDEN_Kenza
Replied by MOUDEN_Kenza on topic Launch wizard error
Hi,
thanks for the replay, but the problem is still here even though I launched stambia with the -clean option.
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26 Aug 2016 17:30 #4 by Cyril Dussud
Replied by Cyril Dussud on topic Launch wizard error
We'll need more detailed information about your installation to investigate.
Can you please open a new ticket on the support with the following elements:

1. log files of your workspace
For this navigate to <workspace_directory>/.metadata and:
a. delete all the .log files of this directory
b. Start the Designer and produce the error
c. Stop the Designer and attach all the log files of the <workspace_directory>/.metadata/ directory (all .log files) with the ticket

2. Installation details
The Installation details can be found under the following menu in the Desiger:
Help > About Stambia Designer > Installation Details > Configuration Tab.
Save all of the information of the Configuration tab in a file and attach it with the ticket
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26 Aug 2016 18:11 #5 by MOUDEN_Kenza
Replied by MOUDEN_Kenza on topic Launch wizard error
Okay, I'll proceed as you recommended
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11 Sep 2018 16:55 #6 by ncalon
Replied by ncalon on topic Launch wizard error
Dear all,
I've currently the same issue.

Are there any new ticket about this topic ?
Finally, have you resolved the issue ?
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25 Sep 2018 15:32 #7 by Thomas BLETON
Replied by Thomas BLETON on topic Launch wizard error
@ncalon, did you resolve your issue?
If not, please open a new ticket on the support with the following elements:

1. log files of your workspace
For this navigate to <workspace_directory>/.metadata and:
a. delete all the .log files of this directory
b. Start the Designer and produce the error
c. Stop the Designer and attach all the log files of the <workspace_directory>/.metadata/ directory (all .log files) with the ticket

2. Installation details
The Installation details can be found under the following menu in the Desiger:
Help > About Stambia Designer > Installation Details > Configuration Tab.
Save all of the information of the Configuration tab in a file and attach it with the ticket