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Topic-icon Important Service Web Analytics Tomcat 7 won't stop

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06 Jan 2015 14:51 #1 by Virginie_Samson
Service Web Analytics Tomcat 7 won't stop was created by Virginie_Samson
Hello
Our Web Analytics has crash today.
We usually restart it via de Services (Stop / Start).

It doesn't wanted to stop.

When i tried via command line "Net stop Tomcat7_Stambia_Dev"
I get this message : Le service démarre ou s'arrête. Faites un nouvel essai plus tard.

We are on Windows Server 2008 R2 SP1.

Any idea of the reason why it would stop ?
Any idea of how to stop / restart it properly ?

Thanks
Virginie
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06 Jan 2015 15:06 #2 by Thomas BLETON
Replied by Thomas BLETON on topic Service Web Analytics Tomcat 7 won't stop
Hi Virginie,

Windows services may take a while to stop. It is sometimes necessary to close / reopen the Services window, too. This can explain the message "Le service démarre ou s'arrête. Faites un nouvel essai plus tard".
=> Close the "Services" control panel window, wait for a minute, and retry.

Concerning the reason of the crash, maybe you will find information in the Tomcat logs.
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06 Jan 2015 15:15 #3 by Virginie_Samson
Replied by Virginie_Samson on topic Service Web Analytics Tomcat 7 won't stop
Hello Thomas
Thanks for the idea.
I tried, ... and wait arout 10 minutes... It's still in a "Stop" State, and i can't restart it.

I had a quick look in tomcat's log, but couldn't found anything special in files catalina.YYYY-MM-DD.log
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06 Jan 2015 15:23 #4 by Thomas BLETON
Replied by Thomas BLETON on topic Service Web Analytics Tomcat 7 won't stop
The support team is going to contact you rapidly. Please watch your mailbox.