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Symptom

When trying to access Production Analytics, the following error is displayed in the web browser:

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
    com.indy.ui.analytics.application.Redirect.redirect(Redirect.java:29)
    com.indy.ui.analytics.application.Redirect.doGet(Redirect.java:18)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
    org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
    org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:128)
    org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:60)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:138)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

Solution

Check that your Analytics URL ends with a trailing slash, for example: http://yourserver:8080/analytics/

Explanation: This is related to how some versions of Java for Linux process the URLs. Sometimes the trailing slash is automatically added, sometimes not.

Comments  

# hamza 2019-04-22 10:48
Bonjour,
j'ai exactement la même exception et j'ai ajouter le slash sans résultat ...
Ma config:
Linux + Jboss WildFly
Auriez vous une piste a proposer?
cldt
# Thomas BLETON 2019-04-24 14:31
Bonjour, essayez en ajoutant stambia à la fin : http://server:port/analytics/stambia
Si ce n'est pas mieux, contactez le support. D'un serveur d'application à un autre, les URL d'invocation d'un web app ne sont pas forcément les mêmes.

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