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When you are facing an issue, please share the following with the support team, so that they understand what you are trying to do and what goes wrong.

 

1 What you need to do

For example: "I need to call a webservice for each line read from an Oracle table, and produce XML files with the webservice response".

2 Your technical environment

Provide information on the implied software/technology versions. A non-exhaustive list:

  • Stambia DI Designer (Designer version, Java version, Operating system)
  • Stambia DI Runtime (Runtime version, Java version, Operating system)
  • Stambia DI Production Analytics (Analytics version, Application server version, Java version)
  • Technologies used (Database version, Webservice protocol, etc.)
3 What you did

Provide screenshots illustrating how you implemented your need.

When applicable, also provide an "Export models and dependencies" of your mapping/process.

4 Expected result Describe what you were expecting to occur. Provide samples of expected data.
5 What you obtained

Describe the unexpected result. Show the wrong data.

Provide textual error messages (or screenshots when copy/paste is impossible)

6 Your analysis

You might have already identified important facts about the issue.

Please share these facts with us: we will gain time and you will get a solution faster!

 

 

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