When you are facing an issue, please share the following with the support team, so that they understand what you are trying to do and what goes wrong.
|What you need to do
For example: "I need to call a webservice for each line read from an Oracle table, and produce XML files with the webservice response".
|Your technical environment
Provide information on the implied software/technology versions. A non-exhaustive list:
|What you did
Provide screenshots illustrating how you implemented your need.
When applicable, also provide an "Export models and dependencies" of your mapping/process.
|Describe what you were expecting to occur. Provide samples of expected data.
|What you obtained
Describe the unexpected result. Show the wrong data.
Provide textual error messages (or screenshots when copy/paste is impossible)
You might have already identified important facts about the issue.
Please share these facts with us: we will gain time and you will get a solution faster!