When you are facing an issue, please share the following with the support team, so that they understand what you are trying to do and what goes wrong.
| 1 | What you need to do |
For example: "I need to call a webservice for each line read from an Oracle table, and produce XML files with the webservice response". |
| 2 | Your technical environment |
Provide information on the implied software/technology versions. A non-exhaustive list:
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| 3 | What you did |
Provide screenshots illustrating how you implemented your need. When applicable, also provide an "Export models and dependencies" of your mapping/process. |
| 4 | Expected result | Describe what you were expecting to occur. Provide samples of expected data. |
| 5 | What you obtained |
Describe the unexpected result. Show the wrong data. Provide textual error messages (or screenshots when copy/paste is impossible) |
| 6 | Your analysis |
You might have already identified important facts about the issue. Please share these facts with us: we will gain time and you will get a solution faster! |